Inventory management software for multiple eCommerce market places3.6/5 (16 reviews)
The inventory management features of SolidCommerce allow you to view and control your entire inventory from one location. You can decide on what marketplaces you want your stock to appear, the quantities to be made visible and the quantities to be withheld, to increase buyer urgency. You can also use the software to manage your vendors' inventory and warehouses, with automatic syncing between SolidCommerce and your vendors' systems.
Manage your pricing with tools to set various pricing rules for different marketplaces that are designed to match or compete with other vendors. You can also use SolidCommerce to better manage your shipments and avoid overlap, with features such as shipping rules setting for automatic label printing, bar code scanning, packing slip generation and automatic marketplace syncing.
An exclusive feature of SolidCommerce is the ability to create kit listings. These kit listings can be made with your own unique combination of products. You can offer discounts on these kits and manage kit inventory levels and shipments in the same way as individual items. The software uses data retrieval and archival to generate reports on your best and worst sellers, the efficiency of your order to delivery process, as well as financial reports and shipping logs.
I love SolidCommerce and I wouldn¿t be growing as a business if it were not for this software and these people. My account manager, Jonathan, is amazing: he has given me a tremendous amount of help navigating eBay, setting up feeds from my vendors, introducing me to new marketplaces, and he has even fixed a few issues we caused ourselves. Sometimes he is too busy and I call the support line, people get busy.
I love that there are easy ways to use Excel. It means I don¿t have to train new staff in a software package. I can give them a tool they already know, while having more advanced tools available for trained staff.
I started with just myself as a side business three years ago, now I have 8 full time people and 2 part-timers. I credit a lot of that growth to SolidCommerce. I am able to run eBay, Amazon, New Egg, and Sears as well as 5 web stores, all in SolidCommerce.
When I started, I was listing on eBay with a single small store. I used the listing and shipping pieces. Today I actually have orders that need management. Orders for my vendors are automatically routed to them, orders for us are organized into easy to read pick-lists, we use some bar coding functionality which is great, when I had an issue with NewEgg my account manager had NewEgg on the phone within minutes, my shipping process is super simple: discounted shipping, easy rules for choosing USPS/FedEx/UPS as needed, we are in the process of adding some additional lines of business because adding new vendors and stores is that easy. When I asked about adding a completely new marketplace, one that they don¿t support, I was immediately given instructions on a work around with my account manager actively helping me simplify the process. When I was thinking about selling internationally, out popped some training on the good, bad, and ugly that I needed to consider and who could help me.
Have there been bumps in the road? Absolutely but far less than I have had with any Microsoft product. Maybe that isn¿t the best compliment. But the software works. Like any software, every once in a while there is a hiccup.
My husband and I both sell products independantly online. I use Shopify, Etsy, and eBay. He uses eBay, Amazon, and Shopify. We both target different audiences and sell on different sites. Yet we both sell on MULTIPLE sites- which means managing all of our products, prices, and sales can be really difficult and overwhelming (especially when we have 100+ items listed at a time). Originally I began searching for a tool that could help me stay better organized and I saw SolidCommerce mentioned on a forum I was on.
I decided I'd give it a try. After only a couple weeks using SolidCommerce, I knew that I had to have my husband try it as well. Each of us now use it for all of our online selling needs. I was so amazed by the quality and convenience that SolidCommerce brought to the table, that I had no question my husband would use it just as frequently. Not to my surprise, he uses it MORE than me- and he thought it was 'just another way to cash in on online sellers'. But it's not- it seriously helps online sellers like us SO much.
SolidCommerce allows me to manage all of my sales in one place. I can reprice my items conveniently, and even set up to have them automatically repriced. That is AWESOME, and never a feature I thought I'd need as much as I do now. I use it all the time. I'm also a huge fan of the fact that I can compare sales data between all of my different markets. It allows me to figure out where I need to work on advertising more. I learned that Etsy tends to sell better throughout the holidays, while eBay does better in the summertime. Amazon does pretty good all year round. I never could have learned that unless I'd spent literally years collecting data. SolidCommerce helps me determine those things, without putting the work into it.
I'm very happy I searched for a platform that could help me stay organized and found SolidCommerce in the process. They've helped me way more than I ever expected they would. I feel like I'm much more efficient in my sales now, not just because I don't spend as much time focusing on miniscule tasks, but because overall I'm so much more organized. And I can attribute all of that to one thing: SolidCommerce.
We began using Solid Commerce 7 months ago and have not had a good experience. The program was born out of helping manufacturers to liquidate overstocks through online channels, offering it to merchants was not its intended design we were told. That genesis is the primary reason that the program is not intuitive to users; it wasn't designed for us.
Many of the programs pieces do work but for seemingly random reasons, very many do not...and no one at the company has any explanation. If you are relying on this to sell products across multiple channels the trust in the service needs to be very high. Solid Commerce isn't even close in our experience.
Most frustrating is that their "Support" team consists of a few front line people who are unable to answer concerns. They pass them on to an expert for "further review". Response times are days or weeks, not hours. The second level support team as far as we can tell consists of 1 guy and he is seriously overwhelmed. We have had several of our issues "referred on to development" which we believe is code for "we have no idea how to handle this so we're going to sweep it under the rug and forget about it". Since the company wrote the program you would think their responses should be timely and accurate. Maybe we have outlier issues because we sell clothing and all of our products have parent-child relationships and color/size variations; we can't figure it out.
Appeals to upper management fall on deaf ears.
If they hire more (and more program specific educated) support people and fix the problem of employees leaving (both our sales person and our training specialist have left the company already) and they re-write the program to be user friendly then they may be a great choice for multi-channel management software. But if management doesn't respond to customers concerns then it's unlikely for any of that to happen.
As with all SaaS's like this, once you decide to use them your relationship is symbiotic. If they don't perform as advertised then you're stuck and have to make a decision that you hoped you wouldn't have to make.
Their pricing is a great way better than others but the service they promised along with continued glitches and problems only hinders our business we are now losing money because their system is so broken. No one there seems to care. Work tickets automatically close because they cannot fix the issue. We have spent a lot of time and money to go to this platform only to have to make a switch to another company. If you start to get upset they just give you another sales representative and it starts all over. You stay in a perpetual loop of misery.
Their pricing is great
Problem after problem and they can not fix any of them. It is costing us money now.
Likelihood to recommend
nothing. it does nothing correctly. nothing!! total waste of time and resources, but if you are dumb enough to try it, backup all your data first because you may never see it again!
sales: misinformed and misleading
implementation: ignorant, and did it wrong
lost data didn't pass data correctly
didn't support the marketplaces we paid for and they said they supported... the list goes on
Likelihood to recommend
- Amazon Seller Solution: Use this feature to manage variation listing, you can list one SKU to multiple ASINs. Use the
- Amazon Repricer: Set a minimum price for your lowest acceptable offer and set a price ceiling to cap your offers at a maximum price, ensuring you are always competitive. Beat, match or set higher prices than your competition and set separate rules for competing with FBA sellers.
- eBay Seller Solution: Create variation listings with multiple drop-down menus. Have images automatically update depending on the filter chosen. Auto-fill eBay descriptions and set automatic price and quantity updates.
- Sears Seller Solution: Automate inventory updates, and use the advanced listing management features to submit your entire stock or just a fixed quantity in order to increase the urgency to buy within your buyers.
- SoildCommerce automatically includes your items on Rakuten.com Shopping, Overstock.com, Best Buy and Half.com.
- Shipping with SolidShip: With this feature you can print labels with automated shipping rules. You can use the USB scanner to scan barcodes, include customizable packing slips in your boxes and automatically send shipment notifications and tracking numbers to your marketplace or online store.
Below are some frequently asked questions for SolidCommerce.
SolidCommerce offers the following pricing plans:
Free Trial: Not Available
Packages start at 0.5% with Flat Rate options for Enterprise clients.
SolidCommerce offers the following features:
We do not have any information about SolidCommerce typical customers
We do not have any information about what languages SolidCommerce supports
We do not have any information about what SolidCommerce pricing plans
We do not have any information about what devices SolidCommerce supports
SolidCommerce integrates with the following applications:
CrazyLister, ShippingEasy, Shipwire
We do not have any information about what support options SolidCommerce has