Ecomdash is an inventory management and order fulfillment platform that gives you the option of managing all your online sales channels via the one application. Coordinate sales and stock levels on platforms such as eBay, Amazon, Etsy and more with reporting and auto-synchronizing (updated in real time on the application).
The software is ideal for small to medium sized companies and comes with a free 15 day trial and demo that will give you a greater insight into the application before any financial commitment is needed. Ecomdash provides training and support both over the phone, via email and a dedicated support site, along with video tutorials and regular blog updates to assist your user experience.
An email marketing tool is featured within the application allowing you to create further business development whilst at the same time managing the sales and inventory from previous sales and orders. This tool will let you create generic sales and follow-up email templates along with generate reports based on what you feel is top priority.
First of all, Ecomdash is the absolute best value out there if you sell on the marketplaces they cover. And I have evaluated 6-7 platforms in depth. That being said, it has some real shortcomings.
The Pros: Great Customer support, easy to use, efficient and logical back-end, clean user interface and it works without glitches.
Documentation is thorough and well-written.
If you are good with spreadsheets, ECD offers excellent capabilities to upload and download information. Really superior to all others in its range.
If you sell on Amazon, ebay and a website, ECD will work great and the price can't be beat. Go for it!
Cons: Useless reporting: you will have to get your facts and figures somewhere else, or link many many spreadsheets together. It's like a black box for sales information. They have about 40 different very narrowly-focused reports which are not flexible enough to answer more than one small question at a time, so you will have to download a million of them. They do offer to create custom reports, and that could help. Does not track Amazon FBA returns, last I checked, so if you're return rate is above 2-3%, you're just not going to be able to accurately track your sales through ECD.
Listing doesn't really work. Can't create ASINS in Amazon, so if you have brand-registry, forget it. Does not list variants to BigCommerce, last time I checked, and did not list variants in general, so if you deal in different sizes and colors, the listing facility may as well not exist. NOTE: Limited/Phony Listing capabilities is the norm for ALL programs that cost less than about $/yr upwards. But you need to ask the questions and not go in believing the bullet points on the landing page, then you can fit Ecomdash realistically into your workflow. The devil is in the details.
I tuned out after a few broken promises about integrations and updates, so they may have fixed some of these issues, but you MUST ask specific questions.
We switched to Linnworks, which has some of the same issues, because we needed a more European focus and because of the utter inadequacy of the ECD reporting module. All in all, though, Ecomdash is an excellent program and company in a very muddled field. Recommended.
Likelihood to recommend
ecomdash is great for my business, because I have been enjoying using ShipStation and I needed a system to keep my channels in sync, without adding a lot of activity to my work flow. It doesn't need to integrate into ShipStation. It will work along side of ShipStation, doing it's job, while letting ShipStation do it's job of handling the shipping.
The people at ecomdash are friendly and helpful. Support is quick to get back to you and they don't mind getting on the phone to help you out.
The UI isn't currently state of the art, but it isn't overly difficult to deal with. I've been making suggestions and they are willing to listen. If their UI designer/developer can up their game, they can trump the others that I've used (and gave up on), because I have yet to see a super easy to use UI in this particular service niche.
It's a bit new, and there are vestiges of certain very niche markets that they must have created their software for initially, and I find that in terms of creating templates and imports, you can see a lot of specific fields that pertain to those marketplaces. Ideally they could filter them out if the client is not using those marketplaces. I don't print postage through their application, and Would like to stay with ShipStation for that. In fact, I'd be happy if they would just form a partnership with ShipStation because ShipStation really has the shipping thing figured out pretty well.
Likelihood to recommend
For the money, this is good value. We recommend you have a strong vision for how you want your system set up and have prior experience using such a system. We don't get much value out of the listings upload capability to our multi channels. However, we don't want to spend our time manually reconciling inventory each day. This takes the worry out of it once it's set up. Be patient and eventually you'll be on auto-pilot. Do difficult or new work during business hours so you can chat or call for help.
It has inventory management for multiple channels and a PO system to track COGS ordered and received. Multiple warehousing is available and we use it. Very nice to sign up and then get 3 months free - it takes that much time to set up if you do volume and have multiple channels. We have tried other vendors and a 90 day setup period is perfect for the user - but not offered as standard in the market. We may have left during the period but knowing that we weren't being charged it was easier to just work through things and get set up without the pressure of paying for double systems during the transition.
Support is only available during business hours, and often they are not online for chat. When you do get them, depending on whom you speak/text/email with, our experiences have ranged from outstanding to terrible. Some reps struggle to understand the question and don't confirm (like they have not used an inventory system in addition to not being able to understand their own system to answer questions. The lack of business experience can be frustrating for simple issues.) However, many of the support people are amazing and will go above and beyond. Some just are great - know the shoes we walk in, know the system, listen/confirm and solve in 1 call resolution. Waiting while they are offline is really frustrating when you are setting up! Definitely set a few calls - they are much better on the phone understanding what you are trying to accomplish. We didn't get much of a tutorial and their support docs are difficult to follow. However, once you get the hang of it, you're golden. And for the price you pay, some of these challenges can be expected. One other thing - the processing time can be pretty slow (updating inventory to channels, downloading listings, etc).
Likelihood to recommend
For anyone who sells on multiple sales channels this product is invaluable.
That it is integrated with all the sales channels I use--eBay, Etsy, Shopify, and Amazon, and as I grow I may expand to others. Customer service is responsive and they offer a LOT for an economical price. I'm a lapidary artist and make one of a kind gemstone focal beads and it's just me and a half time office assistant. I couldn't possibly manage selling on all these channels at once without a service like ecomdash. I've sold on eBay for 18 years, Etsy for 8 years, Shopify for 1+ year, and on Amazon for 2 months. Amanzon has suddenly become my biggest and best market! Ecomdash lets me try new sales channels with minimal effort while keeping track of inventory.
There have been numerous challenges with integrating my Etsy listings and there have been multiple times over the last year when I have sold an item on another channel and it was not deleted from my Etsy channel. This rarely happens with the other channels but Etsy has had repeated problems. I'm not sure if the difficulties come from Etsy or what, but ecomdash tech support always comes through with a fix in the end. I understand that these platforms are always changing so a service like ecomdash has to play catch up when these issues occur. They're also dependent on their users pointing out the problems as they arrive and they do their best to fix them prompty.
Likelihood to recommend
The software is fantastic. You're able to manage all of your inventory across all your channels in one location. Before ecomdash, we kept track of our inventory manually in excel and used different software to list to the different channels - it was a nightmare! Now we can list to all of our channels from one software and our inventory is synched across the board. And in addition to synching, you have really great accounting reports like COGS, sales tax, etc. - real time savers!
We researched vendors for two years and there are some out there that offer the depth of product but the monthly cost was just way beyond our means. Ecomdash provides a really affordable option for smaller sellers. Price is based on sales, not skus. What I like best about Ecomdash is the respect and support they give their clients - no one is too small for their attention. They are so very helpful in working with you and teaching you how to use their software to your best advantage. If you have a suggestion, the really listen and are continually upgrading in response to client suggestions.
There are too many features to list them all here - you definitely need to check out their website or give them a call.
Like any software, there is a learning curve and it's taken me a bit of time to work out my system for listing product across the channels, but any time I have a question the support staff are right there to help me out. We sell a lot of one of a kind items and in previous software I pretty much created a listing at a time. In ecomdash, it's much faster to upload your data via csv file. Part of the learning curve is there are so many features that our previous software didn't have, so I'm learning how best to utilize them.
Likelihood to recommend
- Inventory and sales management: ecomdash allows you complete control and transparency of your stock, inventory, sales and distribution with auto-synchronizing thus giving you more time to focus on other aspects of your business.
- Dropshipping and distribution management: by applying dropshipping techniques, ecomdash enables you to keep minimum levels of inventory/stock as it links distribution directly to your suppliers.
- Backend users and restrictions: ecomdash grants you the ability to create unlimited end users and in turn unlimits the amount of staff you can have on the system, it also creates permissions and staff limitations when viewing reports and task creation.
- Trial, demo and resources: regular tutorial updates on the blog will give you a better insight into the service and how to update and improve your platform. The trial and demo are also free to use should you wish to get a greater insight into the service prior to purchase.
- Email marketing: your inventory control dashboard empowers you to create email campaigns, store templates, measure success rates and send out regular sales campaigns.
- Sales and support: ecomdash provide online and telephone support in the form of email and tickets. Their US based support will give you the option of physically visiting the office or submitting your queries electronically.
Below are some frequently asked questions for ecomdash.
ecomdash offers the following pricing plans:
Starting from: $60/month
Pricing model: Subscription
Free Trial: Available
- $60/mo. for up to 100 Sales Orders/mo.
- $90/mo. for up to 500 Sales Orders/mo.
- $135/mo. for up to 1000 Sales Orders/mo.
- $190/mo. for up to 3000 Sales Orders/mo.
- $250/mo. for up to 6,000 Sales Orders/mo.
- $350/mo. for up to 10,000 Sales Orders/mo.
- Enterprise Options Available Upon Request
ecomdash offers the following features:
ecomdash has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
ecomdash supports the following languages:
ecomdash has the following pricing plans:
ecomdash supports the following devices:
ecomdash integrates with the following applications:
3dcart, BigCommerce, CrazyLister, Magento, Mandrill, QuickBooks Online, ShipStation, Shopify, Vend, WooCommerce
ecomdash offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials