NetFacilities is a web-based integrated computerized maintenance management software that offers features for asset management, work order management, labour tracking, inventory tracking and site/job-site management.
NetFacilities helps clients meet their maintenance management needs, automate functions and administrative tasks as well as offers preventative maintenance features. The work order is the most used feature of the software and can be used in the field or in the office to fill out and manage work orders. Users can also enter hours and products used to complete work orders and create comprehensive reports that provide information on completion ratios, cost of work items and performance. Instant delivery of work order notifications via instant messenger, email or screen pop-up is also provided by the product. The product also supports workflow and approval process, dashboards, reporting and analysis. NetFacilities also helps clients manage properties, buildings and assets across all locations and offers autopilot facility management schedules that help in facility management on an auto-pilot mode. The tool also helps manage maintenance staff, vendor, contractors, tenants and inventory items.
NetFacilities serves small, mid-size and enterprise organizations in a wide variety of industries including manufacturing, technology, healthcare, restaurants/hotels, K-12 schools and colleges. Pacific Seafood, Hilton, Bakley, DuPont, American Red Cross, Boston Scientific and Westfield are among some of its customers.
I manage everything you see at 9, soon to be 10, facilities across a 50 mile radius. The appearance of buildings, the air temperature and humidity inside all of the buildings, lighting, doors, driveways, etc. If you can see or feel it, it's my responsibility. I was doing alright at managing it all by myself and a few vendors, but at some point the "things-to-do" stopped making it onto the list because the list would never get done. I realized I had reached my limits and needed something else that could keep up with everything going on everywhere, because my brain was just maxed out.
In comes NET Facilities. I checked out a few other programs and they didn't have things set up the way I needed them to be done. I manage things and equipment and assign jobs to people. The instant help I received to get everything set up and in the system was invaluable! I was able to go at my pace for the set up and anytime I had a question or wondered how to do something it was great knowing that help was a phone call or email away and I would get to interact with 1.) A REAL LIVE AMERICAN PERSON 2.) THE SAME PERSON I TALKED TO LAST TIME. Every time I talked with my assigned set up person I referred to the system as a "monster-of-a-program" and the set up as "feeding-the-friendly-monster.
I and my staff have been using the system for almost a year now and we are all thrilled with how well the system works and the ease of use. At any one time I can see all of the things that need to be done, what is getting done, what is not getting done, who jobs are assigned to, who made the jobs, priority levels for those jobs, etc. I even have vendors who have told me they really like my system because it makes their job easier. They get a detailed email when there is service work to do telling them the following: what facility, where at that facility is the issue, what the problem is, who made the work order, and they can see past work that was done for that item in question.
Did I mention the system can create invoices, track repair costs, inventory use, ordering and reordering, track repair times for employees, and on and on it goes. I'm so glad I found NET Facilities! It has only been a year of using it, but it has already paid for itself in effectiveness. I can't believe I didn't find it sooner.
Super detailed and easy to use. You can track anything anywhere and see ALL history of repairs done to any single item. The real people support was a tremendous benefit to the system and getting it up and going. My employees love it, my vendors love it, my accounts payable department loves it. I can't say enough good about it!
There is absolutely no cons to the system. Getting set up is challenging but there is a tremendous amount of help with that and you get to put all of the set-up work on the Net Facilities staff, who does it for you.
Likelihood to recommend
While the software may technically be robust (from a database programmer's point of view), it is cumbersome and inefficient from the user's point of view. For example to add a part to inventory takes required data entry into over 15 separate data fields, most of which should be autofilled by default, or at least on a grid entry system to prevent having to jump to multiple tabs. Running reports is spotty at best, trying to find maintenance history on assets. For our second facility, we have moved to a different platform which is much more robust, yet user friendly. We are only staying with netfacilities for our first location because of the maintenance history.
It is technically robust
Difficult to use, cumbersome to add new parts or enter inventory. Reports are complicated and difficult to find required information.
Likelihood to recommend
It helps organize our work orders. I love the portability with the phone apps. The inventory system is taking some time to implement, but it will keep important stores on our shelves and our property running more efficiently when done. The PM system is also taking us some time to implement, but we will be able to get rid of our clunky paper system which isn't working that well.
Cost vs features. The user interface for submitting a work order is very easy and self explanatory. We are still finding new features that are useful to us. The company is responsive to questions and features are morphing into higher utility since the last major upgrade to the software. There are very few you can't get there from here roadblocks and those that I have found seem to be disappearing - if you let them know they are there. It is completely web based - no software to manage here. No user limits. Easy user permission changes. We control most of the setup - I don't have to upload something and wait for it to be formatted. Customer service is helpful.
The menu interface is a bit clunky and can take awhile to remember where exactly that rarely used menu is. If you are in the middle of a task and you find that you have to add something to a menu, you lose what you are currently working on - that is changing - some menus have add buttons now. The help menu could be more helpful, but it is improving with time for those of us who don't want to pick up the phone.
Likelihood to recommend
Marginal at best. Everything was working reasonably well until their "improvement" rollout last year. As with many rollouts I have my suspicions that the programmers didn't really get a lot of feedback from the actual end users (you know like MS does). There are plenty of annoying little things that you would think intuitively would be recognized by the programmers such as: Discussion block does no good if you do not get the attention of ALL staff on how to use it. Sometimes critical additions to an email get lost in the audit trail ALL discussions should immediately process an email to at least the administrative group overseeing the work orders. Window does not fit in screen widow even though resolutions is set normally and at 100%. When going to the WO queue we always see closed work orders, Once I close them I want them gone. We will be going to a different system this year
Likelihood to recommend
Paperless work order system, ease of access and reporting. This system allows us to streamline our company process and better maintain maintenance records on company-wide equipment. We use the system for our various locations to put in supply orders and dispatch from our primary warehouse.
Netfacilities is extremely intuitive coming with several key features allowing us to better run our companies maintenance processes. It easily organizes our work orders moving us away from a pen & paper system. We now have a much more detailed overview of our operation allowing us to better track company expenses and maintenance turn-around times. Full access to customization options on a per user basis allows us to establish hierarchies for system usage. The customer support is fantastic and CEO personally addresses any concerns we may have. The system is constantly evolving as new and exciting features are added expanding the systems functionality.
Mobile application while functional and intuitive can at times be a little slow loading. Not a major concern. Currently no offline functionality but am told that is in the works and coming soon.
Likelihood to recommend
● NetFacilities helps customers submit, schedule and manage work orders as well as collect and maintain data about facilities, properties and assets.
● The software has preventative maintenance features that help organizations manage schedule maintenance activities for assets across all properties/facilities.
● The web-based work order software offered by the product helps businesses create, edit and manage work orders from anywhere and using any device.
● NetFacilities enables single-sign-on through LDAP or SAML integration, helping users access the system quicker without maintaining separate login credentials.
● The system tracks performance of your in-house technicians and well as their labor costs.
● Increasing productivity, and streamlining inventory management helps close-up revenue leaks.
● Better protect assets with automatic scheduled preventative maintenance activities.
Below are some frequently asked questions for NetFacilities.
NetFacilities offers the following pricing plans:
Starting from: $2500/year
Pricing model: Subscription
Free Trial: Available
We're happy to announce that NetFacilities is now a modulated solution, with modules and features sold independently. Each of our three solutions have some uniqueness in their available features as they relate to the industries they are developed for.
Just because a company gives you all of their features doesn't make it a better deal. We know this to be true, because up until 2017 NetFacilities was one of those companies. We've since converted to module-based pricing, and here's why.
It seems companies today say that too many features hurt more than help. What seems like a great value often ends up costing you in the long run. Too many cluttered features have also proven more challenging to implement, and more difficult to gain acceptance by users.
Since our change-over we've seen better and faster implementations, and stronger user acceptance when companies have control over what their business actually needs, as opposed to constantly seeing features on a daily basis that will never be used, and is essentially clutter to most users. Allowing customers the choice of which system modules and features to include helps them control their overall investment cost.
Pricing is based on the industry configured solution, and the features-set you choose to include.
* Each customer receives at no extra charge, a dedicated Account Manager, and a small team of knowledgeable and friendly support professionals.
* Complimentary, personalized web-training is offered for all products and features your company uses. We go beyond implementation and see to it that you have everything you need to maintain a well run CMMS/EAM solution.
Contact us today to learn why NetFacilities is the best overall investment your company will make!
NetFacilities offers the following features:
NetFacilities has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
NetFacilities supports the following languages:
NetFacilities has the following pricing plans:
NetFacilities supports the following devices:
Android, iPhone, iPad
We do not have any information about what integrations NetFacilities has
NetFacilities offers the following support options:
FAQs, Online Support, Phone Support, Video Tutorials