HelloShift is a collaboration & communication platform for hotel staff and guests. Accessible in the cloud through any web-enabled device, HelloShift enables hotel teams to communicate across shifts and departments via a Facebook-like interface with apps available for iPhone and Android devices.
With HelloShift, all hotel staff are kept in the loop and accountable, and managers have real-time visibility into operations. The HelloShift 'wall' provides a newsfeed of what's happening in each department. Task lists help to ensure that no one is sitting idle by telling each team what needs doing next. Recurring checklists enable the scheduling of routine, preventive maintenance and help hotels to avoid costly repairs to assets.
HelloShift also provides tools for hotel staff to track guest issues, problem resolution and guest satisfaction. Integrated text messaging enables guests to communicate with the front desk without having to install an app.
A sales CRM helps hotels to sell more rooms and the software's flash reporting capabilities enable the tracking of portfolio performance. Managers can compare business performance (ADR, RevPAR, Occupancy, and other key metrics) across portfolio hotels.
HelloShift is used by independent hotels, hotel management companies, hotel staff, hotel owners, and brands including Ramada, DoubleTree by Hilton and Holiday Inn Express.
a great way to connect Works very well with clients as well as all staff members
Has a very warm rapport with everyone she comes in contact with
Follows up with clients to ensure no one feels forgotten or lost in the process
Clearly enjoys the ¿people¿ aspect of his position
Consistently answers the phone with a smile and a friendly hello
Readily admits when she doesn¿t know the answer to a particular query
Outlines the steps that she will take to resolve a problem
Receives ongoing positive feedback from clients¿both verbally and in writing
Has become the ¿go to guy¿ for clients who seek his advice to solve problems
Excels at providing timely feedback to even the most difficult customers
Consistently gains necessary approvals and authorizations
Is able easily to switch from English to Spanish and back again
Is an empathetic and focused listener
Skillfully overcomes customers¿ objections
Deals with challenging customers without becoming aggressive
Has developed a loyal customer base and a high rate of repeat business
Enjoys identifying ¿out-of-the-box¿ solutions for clients with special needs
Skillfully manages all but the most challenging customer situations
Knows when to ask for additional support from team management
Is able to redefine the customer service process to meet clients¿ changing needs
Overcomes objections in a logical and conversational Receives ongoing substandard customer satisfaction scores
Does not manage customer expectations by explaining reasons for delays
Has difficulty saying no or tactfully telling customers that they must wait their turn
Refers too many customer queries to management for final resolution
Has received numerous customer complaints for failing to follow up as promised
Cannot yet demonstrate sufficient knowledge of company products
Misses opportunities for cross-selling and overcoming initial objections
Is unwilling to adapt his tone and personality to fit a particular caller¿s style
Argues and uses inflammatory language with customers
Becomes frustrated when customers ask too many questions
Displays sarcasm and alienates those looking for help
Demonstrates condescending behavior when dealing with overly demanding callers
Has little patience for customers with ¿dumb questions¿
Increased communication and information sharing; improved issue tracking from start to finish; staff accountability; enhanced guest experience.
HelloShift's simple and intuitive design lends well to its ease of use. It has been quickly adopted by our organization's users; even those who are not very comfortable using computers. Our information sharing efforts within departments as well as across departments has improved tremendously. As has our issue tracking and staff accountability. All of which has helped streamline our operations and enhance our guest experience.
Also, set up was very simple and their customer support has been highly responsive. Any question we had was answered quickly. They've even made an enhancement related to a question I asked, and personally contacted me when it was deployed.
The mobile app is also very good for keeping in touch with what's going on while away from the office.
When our free trial period ended and I asked if we wanted to subscribe, the response was "How could we not?!" This simple tool has been a game changer for us.
There really is not much we don't like. Only have some wishes: Right now the software only displays reviews from TripAdvisor. Would be great if they could include from others like Booking.com and Google as well. On the mobile app there is no way to mark a post as read like you can on the desktop version.
Likelihood to recommend
It's very similar to using today's social media (i.e Facebook), so it is easy to use and quick to learn. I like that it's easy to search through the history in case we need to look for past notes. For me, the best part is that it helps me get tasks done! I also love how there's an app -- I can always go on HelloShift when on the go! Customer support is always helpful!
I wish that there were more customizable features to HelloShift. Also, we used to be able to copy and paste images -- we can no longer do that. Maybe have a "preview screen" when attaching a document.
Very easy and effective program. User-friendly - not many glitches. However, the guest numbers' of repeat guests are hard to enter again.
guest contacts are difficult to input again
Likelihood to recommend
We are able to communicate with our staff more effectively. All the employees are engaged with workplace and are able to response quicker.
It make communication interesting and enjoyable. Its almost like facebook for work place that allows employees to be alert before they start their shift. I like the guest response feature that engages Front and guest for request and potential complains can be fixed by the hotel employee.
Connectivity issue. I would like to stay connect on the phone. Ability to add pre-existing photo to the comment. I understand you can take live picture and post it with comment but I would still like to add pre-existing picture to comments as well.
Likelihood to recommend
Below are some frequently asked questions for HelloShift.
HelloShift offers the following pricing plans:
Starting from: $228/month
Pricing model: Subscription
Free Trial: Available
Staff Collaboration: $1 per room/month*
Guest Engagement: $2 per room/month**
*pre-paid annual discount (min $49/month)
***pre-paid annual discount (min $98/month)
A 30 day free trial is available.
HelloShift offers the following features:
HelloShift has the following typical customers:
Mid Size Business, Small Business
HelloShift supports the following languages:
HelloShift has the following pricing plans:
HelloShift supports the following devices:
We do not have any information about what integrations HelloShift has
HelloShift offers the following support options: