MSI CloudPM is a cloud-based property management solution primarily targeted at hotels and other businesses in the hospitality industry. The software enables hotel owners and managers to accept online reservations, monitor routine business activities and manage multiple properties using a single web-based interface.
MSI CloudPM solution is deployed on the MSI TruCloud facility and can be accessed remotely via any web browser. The software helps property managers to accept guest details for reservation online, check current room availability, allocate rooms to guests and automate billing process based on the number of services consumed by the guests. The activity dashboard provides real-time updates on guest activities and lets businesses manage accounts receivable, direct billing activities and other front desk activities. Managers and admin staff can switch between multiple work screens and monitor various workflows simultaneously using the intuitive navigation bar.
MSI CloudPM offers a flexible quotation builder tool that helps hoteliers generate fresh quotes for rooms according to their current availability and demand. The inbuilt Tape Chart feature offers a complete view of all pre-booked reservation activity by room. The solution is capable of integrating with partner CRS, CRM, revenue management and other third-party applications using a universal interface connector. MSI CloudPM also provides a web-based instructor-led training mode that allows businesses to execute and manage staff training programs across multiple sites.
MSI CloudPM is designed to meet the requirements of hotels with 12 - 600 rooms and has customers across North America, Europe and Australia. Some of its customers include Best Western Inn, Grande Prairie, Livingston Manor and Liberty Lodge.
I have installed CloudPM in about a half dozen properties. There have been many benefits to the software such as intuitive design which saves on labor, a modern menu system that is easy to navigate and great reporting.
I also appreciate the installation process including the handling of credit cards PCI compliance. Many other PMS systems require you to go to a 3rd party for your Gateway which can cost in upwards of a month. CloudPM has this included in the system.
When marketing to your customers CloudPM has a great feature that allows you to export your guest's data including emails to an excel or cvs file. We use this on a daily basis which has yielded increased revenue to the property.
Revenue Mangement, when changing rates on the fly, CloudPM offers a daily rate manager that you can change rates throughout the day if necessary with ease.
In summary, CloudPM offers all the modern features you would come to expect in today's PMS systems at a reasonable price.
Ease of use, reporting and pci compliance.
not connected with site minder or other channel managers. Silverlight needs to go.
Likelihood to recommend
Cloud PM, being cloud based was easy to access right from the start of using it and didn't require any set up or hardware from MSI on our end. It is also fairly intuitive so the staff are able to pick up the basics quickly. Being a beta hotel meant that there were some glitches along the way and even though we had to call tech support quite often, every single person has been patient and helpful, going above and beyond to solve the problems, add the requested features and iron out the glitches. I am actually surprised at how responsive our representatives and tech support have been. Many of the features and reports we have asked for have been added during the various upgrades and we appreciate how well they listen to our needs. One of the frustrating aspects was how slow the system was working, often timing out or kicking us out all together. Working with Chris we were able to determine that our PC's just did not have the needed requirements to effectively run Cloud PM. He went so far as to send a computer which has the program working so much faster. We still have the issue of the system randomly kicking us out or having to reboot the computer to reset the print function. But really, compared to where we started in July of 2014, Cloud PM runs almost problem free, we have the features we want, and I have reports that make my job easier. Cloud PM is a great program and MSI is a great company to work with.
We had the opportunity to convert from WinPM to CloudPM. Looking back at it, we are very impressed by the staff and the level of service we received during the installation period.
The reason we changed from WinPM to CloudPM was because our server was outdated and would not support WinPM. Now with CloudPM, you do not need to worry about having an external server, it actually comes with the subscription.
Here are some features that we thought were GREAT:
*Fast navigation to changing daily rates (important in high demand markets)
*Can be accessed ANYWHERE
*The audit takes less than 5 minutes to finalize
*Check in a group of people with a few clicks
Now, if you are in the market for a new payment system, look no further. MSI CloudPM is not only the most affordable option out there, but it's a system with 24-hour customer service and most importantly, friendly staff always ready to help.
CloudPM is easy to maneuver and puts everything you need at the click of a button. The format is easily laid out to find everything you need to run a property efficiently. It's great that you can access it from anywhere, anytime since it is internet based. MSI is always asking for feedback to make the program better and so far all updates have only made it easier to work with. It's nice to have the MSI team available 24/7 to answer questions or assist with anything.
Our properties initial change over experienced a few issues, however, the amazing team at MSI made sure to work with us and fix everything immediately. They worked endlessly to keep us updated and informed on all issues. There was not much interruption in our business as they fully prepared us for this integration. Other than the initial change over issues CloudPM has been a great program and we have not had any problems.
Our experience overall has been positive - due in part to the years of experience with hospitality venues for MSI, and additionally a plus for us with our Customer Care Manager, Chris Philbrook.
As an independent property, we do not see the immediate fixes, updates, or change-request priority that perhaps the major brands would receive - however, Chris has successfully provided the support and means to document our requests and get them routed to their product development team for review.
A plus for us - when all systems are in place and functioning well (strong internet, updated computer hardware, etc) the MSI CloudPM works like a charm! Accessible remotely, thoughtfully designed, and user-friendly. A con for us in retrospect - we did not invest in on-site MSI Trainer/Installation at time of cutover. This would have been a much smoother transition, had we taken that extra step.
• MSI CloudPM is a hotel property management solution that helps property staff manage front desk activities, online reservations, billing, accounting and other functions.
• The solution stores the property data at a centralized location and allows hoteliers to manage multiple properties remotely via internet enabled devices and without dependency on any single system.
• The flexible rate builder tool enables hotel managers to customize room rates as per room availability or seasonal demand to increase their profits.
• The software helps hotel managers run customer loyalty programs such as reward schemes and loyalty benefits to better engage with their regular clients.
• The web-based interface connector allows users to integrate the solution with different third-party services such as PBX and credit card machines to enhance the overall functionality of the connected system.
Below are some frequently asked questions for MSI CloudPM.
MSI CloudPM offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Contact MSI for detailed pricing information or a custom quote.
MSI CloudPM offers the following features:
MSI CloudPM has the following typical customers:
Mid Size Business, Small Business
MSI CloudPM supports the following languages:
MSI CloudPM has the following pricing plans:
We do not have any information about what devices MSI CloudPM supports
We do not have any information about what integrations MSI CloudPM has
MSI CloudPM offers the following support options:
Online Support, Phone Support, Video Tutorials