RoomKeyPMS is a cloud-powered hotel property management system that offers hoteliers a single platform from which to streamline hotel operations. Incorporating a mobile-friendly booking engine, service management integrations and detailed reporting, RoomKeyPMS aims to provide users with a smart hotel property management solution.
In order to help users manage hotel properties effectively, RoomKeyPMS equips users with the tools to manage guests, staff and reservations efficiently. With the mobile-friendly booking engine, RoomKeyPMS enables users to capture and organize reservations in real time on tablet or smartphone devices. Besides reservations, users can manage other front desk operations including walk-in guests, posting charges and payment processing. Since RoomKeyPMS supports POS integration, users can handle electronic payments quickly and securely.
Further to POS integration, RoomKeyPMS supports integration with numerous sales, catering, guest management and revenue management partner interfaces. Moreover, RoomKeyPMS has a REST API which allows users to extract and utilize key data from their hotel or chain environment. As well as integrations, RoomKeyPMS facilitates valuable business insights with up-to-the-minute reporting.
The program along with interfaces are extremely easy to deploy and very, very user friendly! Their entire team are experienced hoteliers with warm, genuine and caring personalities. They take a personal approach in everything they do. They are continuously seeking ways to improve the product by reaching out to end users for feedback and beta testing. They also strive to ensure exceptional client services at every single touch point and beyond!
The only thing I would say I find challenging; when we first began with the program a little over 10 years ago I had become very used to having one main "go to" person I worked with as an ideas and support person. This allowed for a great working relationship and a clear understanding of needs and wishes. Now there is a team and I don't know all of them as well and sometimes communication isn't as clear as I would prefer - this would be from both my side and theirs.
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Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little difficult for a less computer literate person to understand but it can be trained into them.
Katie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered.
Elearn needs to be kept current with the versions of roomkey so that we can accuratly train new employees. whenever a new version comes out a complete list of all the changes made should be provided before the version comes out so that policies that may be affected by the changes can be reviewed and adjusted accordingly. the tokenization of CC#'s has created some issues. Having the "settle" button on the authorized transaction window is almost a nessesity for our property. there are issues with authorizations becomeing confusing for our guests and they think we have double charged them. Iknow that better training in this area does solve most issues but when new employees are just learning roomkey they make mistakes and the settle button can solve this.
Pros --There has been a lot of very nice features that have helped us serve our Guests better.
- The quick access to information on the home screen.
- Quick Check-in and Check-out processes
- Intuitive nature of the software (anticipates what the clerk needs to do next)
- Credit Card Processing has been extremely easy and user friendly. Shift4 Interface is great
- Functionality of the Rate Wizard has been tremendous. This has allowed our properties
to do more Revenue Management and Promotional Rates.
- The updates that happen so frequently are very nice. It feels like things are always being
looked at and worked on.
- RoomKey Insight page is very nice for getting certain reports/information.
- Advanced search is excellent
- Website Interface and online booking is good.
- Reports seem somewhat sporadic. Arrivals and Departures reports do not have totals
there are a lot of good reports, but I believe the reporting could be better.
- No inventory for Guest Services (cots, cribs, etc.)
- Overbooking seems to be an issue that comes up a lot even if you are just going into a
reservation to make a change you always have to enable overbook if the hotel is filled.
- Overall the booking box and the rate box that needs to be checked can sometimes get
cumbersome for clerks especially when needing to scroll to look or change a rate in the
- Packages are not very user friendly.
There are lots of additional items and things to discuss concerning the software. The above items obviously don't cover everything. Overall our organization is very pleased with the system and has been impressed with the customer service thus far.
Overall recommendation, looking into RSI would be a benefit to any hotel looking to maximize their revenue, save time, use state of art technology for GDS, key cards, credit card processing, etc. It's truly a magnificent system and the favorite aspect of our front desk
As a General Manager of 20 years in the hospitality industry I can confidently say our hotels performance is directly linked to Room Key. The technology is affordable; the staff at RSI is extremely cutting edge. Within the first six months of using RSI our occupancy went up 10%. Our staff honestly loves the system, front desk can be trained to take reservations and oversee check-ins within a few hours. The accessibility of having an online system allows us to work from anywhere at anytime. RSI allows us the maximize presence with the GDS by offering a two-way interface that is so easy to use and gives maximum control. We are a mid size property of 70 rooms that operates a year round occupancy of 93-95% with an average stay of less than 3 days. We operate extremely efficiently because of RSI. We feel passionate about PMS provider and the team that supports us.
Well, in regards to the cons of the software, I guess there are a couple of things that I would like to see in future upgrades. We'd like to see the tape chart show a few additional days and we would like to enhance the logo imaging on the confirmations that we email out along with the fonts and overall design. We'd also like to add a function that drops held reservations with out guarantees after a preset time.
We have been using RoomKey PMS for a year now and it has been a great experience. The cloud based PMS allows me to connect to the property from anywhere in the world making it easy to access information or assist other users at any time. The interface is user friendly making it easy to train new employees on. The advanced user functions offer many solutions to revenue and property management. The reporting functionality is also pretty on point. No system is perfect or without issues but they have been consistently working on updating and patching them within the various modules as they arise. The support team has been amazing. Special mention to Margaux who has helped me through numerous questions and requests. The exceptional support we receive is what sets them apart from other systems we have used. I would recommend RoomKey to anyone who is looking to upgrade their PMS.
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Below are some frequently asked questions for RoomKeyPMS.
RoomKeyPMS offers the following pricing plans:
Pricing model: Subscription
Free Trial: Available
To receive accurate pricing, contact RoomKeyPMS directly.
RoomKeyPMS offers the following features:
RoomKeyPMS has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
RoomKeyPMS supports the following languages:
RoomKeyPMS has the following pricing plans:
We do not have any information about what devices RoomKeyPMS supports
RoomKeyPMS integrates with the following applications:
MYOB, Microsoft Dynamics GP, QuickBooks
RoomKeyPMS offers the following support options:
Knowledge Base, Online Support, Phone Support, Video Tutorials