Ordyx is a point of sale (POS) system for single or multi-location restaurant and bar operations that enables managers and staff to track orders, take payments, and monitor sales. The platform provides the tools to help organizations understand their business, services and products, and more importantly their customers. The solution uses both standard terminals and mobile devices (including iPads) for full dining and quick service restaurants, bars, hotels, nightclubs, and more.
Ordyx features include online ordering, inventory tracking, time and attendance, and full reporting. The system automatically sends a text message to the user’s mobile device based on predetermined alerts, such as store closings, when an employee is entering overtime, if a manager allows more comps or voids than permitted, and more. Managers are provided with the capability of making approvals while on the go with Ordyx's feature for remote authorizations. Additional features include a customer loyalty program, and a delivery system with Google Maps integration.
Ordyx Mobile includes a tableside ordering system that allows wait staff and cashiers to take orders from customers at their table, or anywhere within the establishment. Users are provided with full access to all menus and modifiers from any smartphone or tablet. The system also acts as a "line buster", enabling staff to take orders from customers who are waiting in line, such as at quick service establishments, to help reduce overall wait times.
It interfaces with out hotel software, that's about it.
Generally easy to train staff, being able to log in from anywhere to look at reports, generally inexpensive.
Ordyx is on the verge of being a great program, but a few quirks make it a very frustrating project at least once a month.
* Customer support is severely lacking. Payment issues from Ordyx' end once locked me out of the back end for several days. While some staff tried to help, calls were not returned, commitments to reprogram the menu were ignored, and managers generally didn't help at all. All of the issue was caused by Ordyx, but I never got an apology.
* Several issues were beyond tech support's means for 3 days, then another tech would solve it in a moment. Weird side menus that appeared on some items, or the system rearranging menu items at random because of a setting only Ordyx can change, required me to follow up for days before it was resolved.
* It would be helpful if tech staff signed names to e-mails, so I know who may be involved with the issue.
* Automatic timeout on back end means it's very tough to keep an eye on sales as the day progresses - what should be a 1-button refresh is 30 seconds.
* Closing and reopening store is a useless portion of the program - we don't do it, which means many reports just don't work.
* No ability to remove tip line from receipts.
* Weird phrasing on things (recipes instead of items) makes learning back end confusing.
Likelihood to recommend
System has major flaws in reporting and we acitvely seeking new POS system. In addition TERRIBLE customer service on all counts. Do not go with this company.
Clunky interface, MAJOR reporting error, lack of customer service. In the face of these major issues we were not contacted by management and no effort was made to keep our business.
There are many other options out there so if you need a company that cares about you as a customer then I would not recommend this company. Sad to say they used to but not anymore.
The mobility of accessing the POS from anywhere. They have been receptive to suggestions in the past. They used to be very good at all levels
If there is a problem the support is nothing like it used to be they hire inept tech people that sound like you are interrupting the game time and are unwilling to make an effort to help resolve anything. I have been with this company for 3.5 years now paying the monthly fees for 3 locations and in the recent year, the support has gone down to nothing anything like it was before. I think that they maybe grew too fast and lost sight of what keeps customers.
The quickness of transaction entry in a high volume environment and the backend management. Should not have to enter minimum number of words
Lack of customized searches in what should be a very flexible database format. Lack of automatic customized report generation on a routine basis. Easy physical inventory entry(barkeep app for example). Lack of feature request form with follow on status.
Pros : Overall It is a good product. I like the fact that I can see everything on my POS in real time. What my sales are and who is clocked in from anywhere in the world. Another feature that I look at everyday day is what the sales were on the same day last year. This feature is very useful to me because I watch my numbers everyday. It is very easy to update a menu item price or add new items. They have implemented some suggestions and they seem to continually have regular updates that have made improvements. I have used Ordyx for about 18 months now and have never had a system failure, other than user errors that we called in and they helped us fix it fast.
Cons: The inventory is not very easy to maintain , It needs to be set up to make it easier to input and update inventory items . The problem is the fact that you have to open multiple pages and do your own calculation for single counts and case counts. If you made an error on a price it is very difficult to make a correction. The customer support need some improvement , they have all been nice helpful except that most never identify themselves. I would be an improvement if the would train them all to say something like "Ordyx support this is ______ how can I help you" instead of a very quick "support " that you can not even understand. It has been many months that we have had to call them because we have not had any problems , but in the first few months there was a few calls. Also too much background noise makes it hard to understand them sometimes. Other than that they do a good job and have been open minded to improve.
Thank you Ordyx for making my life easier
Ordyx automatically sends real-time e-mail and SMS notifications based on pre-determined alerts regarding hours, store closing, voids, comps, and more.
The platform is able to detect internet disconnection, maintaining all data locally, and automatically synchronizes information with the Ordyx server once connection is reestablished.
With Ordyx Mobile, wait staff is able to take orders from customers at the table, or anywhere within the establishment via mobile device.
Remote authorizations functionality allows managers to comp or void an item from anywhere in the world.
Ordyx provides seamless integrations with other third party credit card processors, property management systems, accounting and payroll, productivity platforms, and loyalty systems for added functionality.
Below are some frequently asked questions for Ordyx.
Ordyx offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Standard: $59.99, additional terminals: $14.99
Contact Ordyx for detailed pricing information.
Ordyx offers the following features:
Ordyx has the following typical customers:
Mid Size Business, Small Business
Ordyx supports the following languages:
Ordyx has the following pricing plans:
Ordyx supports the following devices:
Ordyx integrates with the following applications:
ADP Workforce Now, Authorize.net, Google Maps, HotSchedules, MailChimp, Pike13, QuickBooks, WebRezPro PMS, Worldpay
Ordyx offers the following support options:
Online Support, Phone Support