Gesture is a cloud-based fundraising solution which enables users to sell event tickets, run auctions, accept donations, and more. The software is suitable for charities and nonprofit organizations, schools, religious groups, and various types of fundraising events.
With Gesture, users can sell event tickets and pre-register guests for events, with the ability to create custom tickets, define available quantities and attendee numbers, and offer packages and sponsorships. Integrated credit card processing allows users to sell tickets directly through Gesture, and purchaser information, including phone numbers, addresses, and email addresses, can be captured. Additional questions can also be added to the purchase process, allowing users to collect attendee meal choices or seating requests.
Gesture enables guests to bid in silent auctions using their mobile phone or computer, either online or via SMS, with status banners on item pages and automated text message outbid notifications. Guests can pay for items on their phone, and collect their items without requiring printed receipts. Direct donations can be made online or by text, with the option to show amounts and donor names on the real-time donation display. Users can also monitor registered guests, ticket sales, bidding activity, and total revenue in real-time through Gesture’s dashboard.
During this first year in using the software, I saw the additional benefit of securing bids in advance of opening the auction. This started us out thousands of dollars ahead of where we would have traditionally began at the event.
I love the ability to add photos, descriptions, bid, buy it now pricing, and much more all in a single entry of an item. I also really like the ease in which bidders can participate, get alerts, and have knowledge of their purchases. Finally, the added bonus of a PR team to work with was an extra perk I was not expecting!
There are certain gaps in the software we have discovered such as: Nowhere to record solicitors such as staff, committee, or Board member who was responsible for bringing in the item; Nowhere to record an individual's name associated with a company in donor details; Nowhere to record details for pledged item, such as when it will be delivered, staff pick-up needs, etc.; Need to have ability to check box if donor has already received thank you for their contributions (such as when it went unsold at a past event and is being used again); Non-transferrable input from one event to another such as donor information. I also have major concerns over the software abilities to capture donations during the ask. There is simply no way to ensure those that raise their hands, are actually hitting the button to donate that is texted to them.
Likelihood to recommend
The software is intuitive to use and streamlines so many of the processes that eat up your time when you have to do them manually; we eliminated so many Excel spreadsheets, thanks to everything being easily captured, managed, and tracked right within the software - from auction packages to ticket sales to even the seating and meal requests.
Beyond the software, Gesture's customer service was incredible; from the initial sales call all the way through to the event itself, every single Gesture representative we worked with was attentive, helpful, and genuinely interested in helping us have a successful event - which we did. In just the 48 hours since the event concluded, I've received multiple compliments from guests who expressed how "smooth" the night ran and how "seamless" their experience was, from check-in to bidding on auction packages to purchasing raffle tickets to checking out when they won auction packages. We will definitely be using Gesture again, for next year's event!
Since our event is coordinated by a mix of paid staff and volunteers, it would be helpful to have an administrative access level in Gesture that is "view only" - currently, it's all (full admin rights) or nothing.
It would also be helpful if raffle winners could be "drawn" right in the software, rather than needing to use a random number generator on a third party site.
The software is easy to use. It's intuitive and easy to navigate. It makes my job as an event manager much easier. Adding auction items, auction close out, and financial reporting are a breeze. It is also a smooth process for our guests. Bidding on auction items or making a donation is very easy for them, which means more donations for our cause. We set up our auction online in advance of the event. This gives guests an opportunity to start bidding on silent items, and become familiar with live auction items. All of this leads to more revenue to support our mission. I also appreciate the ability to customize our site so it looks like us. This creates a cohesive experience for our guests and helps us put our brand front and center. As a site administrator, I love the ability to download the generated auction sheets. This is a huge time saver. We also download the receipts and send to guests with a thank you letter after the event. It calculates the tax deductibility automatically on the receipt which is an essential feature.
There are a few custom queries/reports I would like which are not currently offered. It can be confusing as an admin to see clearly what funds have been paid and not paid. However, the staff are great and have helped me figure things out. They even created a custom report for me.
Likelihood to recommend
Gesture's software is user-friendly, fun to utilize and has a clean, professional look. I thoroughly appreciate Gesture's frequent software updates. They are continuously in search of even better ways to improve upon the customer experience, which they communicate through their Gesture Innovation Center emails. I believe that they value customer opinions and implement suggestions, accordingly. As an event planner, other companies often approach me, but none offer the experience Gesture has given my clients over the years. Our account manager, Allie Erickson is on top of our every need, patient, accessible, friendly and helpful. Our on-site manager is thoughtful, communicative, professional and kind. The Gesture team is trustworthy, diligent and fully dedicated to their customers. Every year, our attendees highly rate Gesture in our post-event survey. We have remained loyal to Gesture for many years and will continue for many more to come.
I would like to remain logged onto the system longer, but I understand that the system logs me off for security purposes. I really don't have any complaints.
Ultimately, it has very clear ROI for the agency. The transition from paper building to mobile has drastically increased our pre-event and day of event fundraising. My favorite part about the software is the increase in funds collected the night of the event. It was incredibly unfortunately how much staff time we had to dedicate post event to collecting money, for many of our events we not have 100% funds collected the night of the event, which frees our staff up to focus on thanking donors. Lastly, the interface is very easy to understand and navigate. We have a number of events that have more mature attendees, who were skeptical when we began to make the transition from paper to electronic. After one use they all required we use the technology at future events. This is also a credit to the Gesture onsite staff who really meet the attendees where they are at and give extra attention when needed!
I guess my comments would be both a pro and a con. The fact that Gesture is constantly evolving and improving the technology it can sometimes be hard to keep up with all of the current offerings and capabilities as a client. This is one of many vendors you work with so it can be hard to keep yourself educated. Although, this is when you really rely on your account manager to relay this information to you, which our, representtaive, does a wonderful job.
Below are some frequently asked questions for Gesture.
Gesture offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Gesture charges a flat rate per event, charged 50% upfront and 50% one week after the event.
Gesture offers the following features:
Gesture has the following typical customers:
Gesture supports the following languages:
Gesture has the following pricing plans:
We do not have any information about what devices Gesture supports
Gesture integrates with the following applications:
Gesture offers the following support options: