ShipBob provides streamlined order fulfillment services for eCommerce businesses, combining optimized shipping and logistics, order and inventory management, predictive data and insights, and customer communication. ShipBob integrates with online e-commerce platforms such as Shopify, eBay, Magento, and WooCommerce, and provides quotes from FedEx, UPS, DHL and USPS for shipments.
Users can connect a single or multiple online stores, allowing ShipBob to import orders, pick, pack and ship them. Tracking information is sent back to the store, allowing customers to keep track of their shipment. Businesses can manage orders directly from within ShipBob where users can monitor their live status at any time and track progress. Users can manage and export contact information directly within ShipBob, as well as connect APIs to facilitate communication with the customer base.
Organizations are able to distribute their inventory between different fulfillment centers across the country, check real-time inventory status, and receive notifications whenever an item runs low. ShipBob’s returns management process is designed to help get returns back into the supply chain as fast and as efficiently as possible. Advanced filters allow users to drill down to find exactly the information they need, and save the view for later.
ShipBob’s features for advanced reporting help organizations understand more about their business, and get a breakdown of expenses, view fulfillment times, and monitor which warehouses are being used for fulfillment. Organizations can add colleagues and provide them with access to only the information they need.
If you live in Chicago it can be convenient to place things in your inventory. Just started to make changes to the web interface..
4. It would take sometimes 2 days to ship out and get tracking numbers. Not as bad now.. But I still have to check your site to see if a order is going out and sometimes my orders can stay in processing stage for days and no one knows why...
5. No phone support... When I had a problem with orders I have to send a email and wait 24 hours. My customers have placed an order on my site and I can't just keep them waiting. No way to escalate problems..
6. Sending out incomplete order, orders will be 1 of 2 and only one item is sent. I had to call the customer and apologies, then customer had to wait 3-4 days to get it the other item. Poor customer service is not a good way to stay in business...
7. Sending out wrong items..
Likelihood to recommend
Once it is set up and working, we will have outsource fulfillment saving in time, money, and potentially improving on customer experience. It will allow us to be much more competitive internationally because of the intenational shipping prices they can get.
Shipbob fully integration with your woocommerce store, automatically completing your orders and optionally sending the tracking information to the customer. Once it is setup to your satisfaction it works very nicely, and more importantly, handling & shipping prices are generally better that what any small company will be able to get just for postage cost, particularly in international shipments.
Implementation was harder than expected. Although the interface is relatively intuitive, it is not always super straight forward.
Certain things require manual setup on their side, such as modifying the packing labels.
Customer support has been slow to answer, particularly for technical issues with the woocommerce integration which took over a week to get the necessary feedback to fix the issue
Likelihood to recommend
I like that the portal gives so much information in regards to best selling products, the sales velocity, and how to distribute between warehouses. And the dashboard gives very crucial information right on the home page!
I would prefer if the ability to merge products did not mean I had to remove the existing product from ALL of the bundles I had setup. I also wish it was easier to indicate when I needed a large order palletized, without having to manually input each one.
Easy user interface to work with. Nice, clean and simple. Easy way to set up, track, and quickly send new orders from the interface.
It would be nice to have a live chat or support phone number for high priority issues. There has often been times we could have avoided a problem with a customer if a quick response happened. It was also be nice to have inventory levels automatically dispersed according to which DC's have the most turnover.
Constant updating and improvements to portal, easy to find what you're looking for, not a labyrinth of menus and options to find your way through. Setting up integrations is easy.
Cannot merge products when they're already part of a bundle. Makes adding new SKUs a real pain because you have to undo all of the bundles you've already made.
Likelihood to recommend
Below are some frequently asked questions for ShipBob.
ShipBob offers the following pricing plans:
Pricing model: Freemium, Subscription
Free Trial: Available
Contact ShipBob for detailed pricing information.
ShipBob offers the following features:
ShipBob has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
ShipBob supports the following languages:
ShipBob has the following pricing plans:
ShipBob supports the following devices:
ShipBob integrates with the following applications:
BigCommerce, Magento, QuickBooks, ShipStation, Shopify, Stitch Labs, WooCommerce, Zentail
ShipBob offers the following support options:
Online Support, Phone Support, Video Tutorials