StayNTouch Rover PMS is a mobile property management system designed to help users streamline hotel operations with front desk, rates and group management functionality, plus reservations, housekeeping and financial management technology. StayNTouch’s front desk capabilities allow users to manage guest check in/out, upgrades, post charges, folios, key encoding, alerts, and more, from mobile and tablet devices.
Rate and revenue management features enable users to manage remote instant rate and restriction updates, derived rates and single and bulk rate close-outs, as well as percentage and flat rate adjustments, from a central platform. StayNTouch additionally allows users to manage groups of guests with group check-in/out, rooming lists, release dates, and on-the-fly rates.
Reservation management tools include an online booking engine, deposit schedules, and mobile dashboards, alongside travel agent accounting, guest profiles, and digital signature capture. StayNTouch is also EMV ready and PCI compliant, which enables guests to pay quickly and securely through Europay, MasterCard or Visa. Users can manage their financials with account management, simple accounts receivable, a daily journal, and mobile reporting features.
To help users manage housekeeping operations, StayNTouch provides work management technology, remote and instant room status updates, and a rooms display filter. Supporting simple integrations, StayNTouch allows users to connect with any technology partner, from web booking APIs to channel management software.
I get to rethink about what a PMS needs to accomplish and what I really need as an administrator.
I get to hire amazing personalities without worry if they will "get" the PMS.
I know that when I have an challenge there is a great customer service department to lean on.
The system is simple and makes training new team members easy. No need to endless hours of "computer training" before taking someone new to the desk. With SNT you can hire for personality and trust that training the skills will be a breeze.
The product gives you what you need (front and back of house), with new features growing, It allows time during check-in and check-out for real moments with guests. Speedy and efficient can also mean genuine and memorable. You have to take your time and be present, there is no way to work faster than the system. It's refreshing to not be on autopilot.
You have to keep up-to-speed with technology and not let interfaces and needless restrictions sit around for a decade untouched. This system pushes you to stay current and flexible.
Some minor functionality and features are missing. The team is pushing the envelop to get us to rethink if they are necessary. Time will tell as we attempt alternatives. It's a game changer in many ways and you will appreciate it's approach.
Likelihood to recommend
The system is web-based which makes accessibility extremely easy and convenient. The system is designed to work on tablets and is very easy to use. The system is dependable and fast.
It is a new system that needs additional development but the StayNTouch team have been adding new features and improvement on a monthly basis. StayNTouch is the future of property management systems
Super easy to navigate. Which makes it easy to train new front desk agents on how to use the system. They support crew are really helpful with answering your questions.
Once guest bills are transferred to an AR account there it no real way to take it off to edit it. Also I wish we could search how many charges were made by different charge codes in order to track that as well. We would also like to be able to extend reservations by more than one week at a time.
Time - it is not only super easy to use, but we have also saved a lot of time comparred to our old bookingsystem.
The design of the system makes it very easy to use, and especially to train new staff members.
All of the features and fuctionalities makes perfectly sense.
The updates StayNTouch are making of the software - it makes the systeme slow for a while.
It can be a bit difficult when we have a lot of check in.
Likelihood to recommend
Ease of use.
The interface is very user friendly. It doesn't take long to learn how to use everything, all you need is knowledge of what you are doing
The customer support can be improved. Sometimes the support takes very long and even forgets about your ticket, other times they close your ticket without either giving support or giving you the wrong help.
Likelihood to recommend
Below are some frequently asked questions for StayNTouch Rover PMS.
StayNTouch Rover PMS offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Contact StayNTouch for detailed pricing information.
StayNTouch Rover PMS offers the following features:
StayNTouch Rover PMS has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
StayNTouch Rover PMS supports the following languages:
StayNTouch Rover PMS has the following pricing plans:
StayNTouch Rover PMS supports the following devices:
We do not have any information about what integrations StayNTouch Rover PMS has
StayNTouch Rover PMS offers the following support options: