BIME is a customer analytics platform that helps businesses measure and understand the entire customer experience. It brings together all your siloed customer data, so you can perform more meaningful analyses and build beautiful dashboards to showcase the results.
BIME is for businesses that want to know how to improve the customer experience on the inside and out. Instead of trying to pipe customer data from one system to the next, analysts and non-analysts alike can now easily bring all the data they want to work with into one place and perform meaningful analyses without SQL skills. BIME helps turn anyone who cares about data into a savvy analyst.
You can make eye-pleasing reports for your clients and they are easy to duplicate if you have a bunch of different clients. There are a ton of different sources you can incorporate information from. This is nice because you can illustrate a ton of data from various places around the web.
BIME is fully customizable, which enables our agency to create dashboards and provide insights specific to client KPIs. The built-in integrations with major digital advertising providers—AdWords, Bing Ads, Facebook, Twitter, DoubleClick, etc—as well as the ease-of-use of custom API options give us the ability to provide 100% of our paid and organic reporting in one place.
There is a bit of a learning curve with BIME; while the idea of the platform is much like Excel, someone unfamiliar with creating queries or building dashboards won't be able to necessarily "jump in" and become your company's resident BIME admin from day 1. You should plan on some time for trial-and-error before migrating your client's data off of your existing BI platform.
Likelihood to recommend
Working in an Agile startup scene(Berlin), I find I always come back to BIME, regardless of the company I end up working for. This tool is incredibly easy to set up, taking you from datasource to good web-published dashboards in MINUTES. Data source changes? No problem, just switch out the connection, only takes a minute. Need an extra dashboard to show a client, with different applied filters? MINUTES!!
It's a huge time saver, low maintenance tool. I strongly recommend for any BI analyst that needs to publish their data.
Not only that, but after the connections are created(which is just a matter of clicking a few buttons and typing in an IP for databases, or just browsing your computer/google drive for a file), any non-tech user can pivot millions of rows of data in countless ways - Give power to your managers, and save yourself the time to create their reports - They can do it themselves just as fast as you, whenever they want. No more late night/weekend calls, since now they can pull their own reports in minutes.
Schedule email reports, manage access to the data, create fast and easy dashboards, with next to no maintenance!
Very quick to work with, highly intuitive.
Easy for non-tech
Password-protection, easy user mgmt
Minutes from data source connection to published dashboards.
No maintenance on the code you would otherwise have to write.
Not worth the time investment - use your time wisely and implement a better BI tool.
It gets the job done, I guess. Visualizations come out pretty nicely, although it takes a LOT more work than it should to set it up.
The way it connects to the database and pulls data from databases makes the backend very messy. The tool is not very flexible and cannot do any sort of advanced graphing. It's basic, and good for making dashboards that NO ONE touches, but not very good as a BI tool in my opinion.
Likelihood to recommend
Solved my dashboard needs... published information to several types of users and they can interact with their information very easily.
Very nice visualizations (charts), very intuitive, elegant simple approach to BI.
You can build dashboards very easily and fast,,, and have them published in a few minutes...
There are a few features that need to mature a little bit. There are other products that offer lower pricing than BIME.
Likelihood to recommend
I have used Bime for the last few months at my agency. We use it for client reporting, internal reporting, real-time monitoring and insights, and a whole wealth of other stuff. I've used Tableau extensively before, and I have to say that Bime is superior in just about every way. I foresee Bime being a real disruptor in the BI space. The tool is very flexible and capable. Building data connections only takes a few seconds, and there are more options for visualizations, refinements and calculated metrics that I rarely ever come across limitations. The simplicity of Bime's UX has also made it very easy for me to teach non-technical people across other teams how to not only use dashboards, but create their own. Any time I have a question, I get a response within an hour from their customer service team. Overall, I have been extremely satisfied with my decision to use Bime.
-Very easy to use and teach non-technical people.
-Extremely flexible and capable platform
-Excellent customer service
-Very scalable pricing plans
-Documentation hasn't caught up to improvements/features with the tool
- Connect all your customer data.
BIME makes it easy for you to work with all the data you want to blend, measure, and analyze, so you can get a holistic view of the customer experience.
- Analyze like a pro without SQL.
Create metrics that are meaningful to your business, product, and customers and monitor trends across the entire customer lifetime.
- Present your analyses with beautiful visualizations.
With point-and-click data visualization tools, anyone in your organization can build impactful dashboards that captivate and communicate.
- Inspire collaboration and change.
Spread the word on insights and opportunities to improve the customer experience, boost internal operations, and drive more meaningful engagements with your customers.
- For Marketing teams.
Connect your data from Google Analytics, Adwords, FB Ads and more. Measure campaigns performance and ROI.
- For Sales and Support teams
Connect your data from Salesforce, Zendesk and more. Track the entire journey from leads to prospects to customers to churn.
- For Data teams
Connect your data from Redshift, BigQuery and more. Use BIME to query, analyze, and visualize all the information available in your data warehouse.
Businesses are using all kinds of products and applications to generate customer data, and BIME by Zendesk is a cloud-based solution that brings it all together. Many very large enterprises use BIME for departmental analytics, reporting, and dashboards. It improves the customer experience from the inside out, BIME connects customer data and makes it easy for organizations to get a holistic view. It connects the dots between siloed customer information and offers a way for companies to perform more meaningful analyses. BIME can be used to generate detailed dashboards that are both interactive and insightful.
With BIME, business owners and managers can generate metrics that are actually meaningful within the context of their organizations, products, and customers, and they can analyze data without SQL. BIME offers more than 65 plug-and-play connectors, which give users the ability to customize metrics and KPIs, present data in interactive dashboards, and share analyses. BIME is a mobile-friendly solution, which means dashboards generated by the platform are responsive on all devices and tablets.
BIME by Zendesk is a workspace for customer data. The platform makes it easier for business owners to dig out and uncover the data they care about. Teams can blend datasets in a single dashboard, making it possible to do things like measure campaign performance and ROI from online ads, track user journeys from prospect to customer to churn, and query virtually everything in a data warehouse. For teams that use BIME, the platform becomes the central spot in the organization’s data and reporting.
With a powerful calculation engine to back them up, anyone can look like a data wizard. BIME can generate custom metrics and point-and-click visualization styles, enabling anyone can make dashboards that will captive their audiences. BIME was built for both technical and non-technical users. It includes a large eco-system of pre-built connectors to bring data together, and it scales with any business data strategy. BIME offers multiple data storage options for users, as well.
Plug-and-play connectors serve as the backbone of BIME’s platform. BIME by Zendesk offers more than 65 of these connectors. Connectors make it possible for users to connect the data from disparate applications.
As soon as you’ve started using BIME, you’ll want to start connecting data from business apps like Salesforce and Google Analytics, social platforms like Facebook and Twitter, various flat files, and data warehouse solutions like Redshift and BigQuery, among many, many others.
BIME transforms data into metrics and KPIs. Not just any metrics and KPIs, but those that add value and meaning to an organization. Users have the ability to make basic calculations within BIME. They can also create their own custom metrics without relying on SQL.
BIME is designed for both technical and non-technical users, which means anyone within your organization should be able to use the platform. Start joining data sets with other members of your team based on the data you’re seeing generated within the applications your company uses. The possibilities are endless, since the specific visualizations and dashboards you generate will be based on the unique combination of connectors that your team is using.
The key to making data useful is choosing the right way to display it. Visualizations bring data to life, and they tell stories in ways that raw numbers cannot. BIME gives users more than 25 visualization types to choose from. Combined with 65+ plug-and-play connectors and customizable metrics, there’s an unlimited number of ways that organizations can bring their data to life.
Scroll through some of BIME’s data visualization examples, and you’ll get a clearer picture of all that is possible with the platform. Impactful charts, detailed graphs, and interactive dashboards will all serve as tools for you to showcase the results of your efforts. BIME’s data visualization tools are all point-and-click, which means you can create the most detailed charts without any prior technical experience necessary.
Once data has been broken out of its silo, it needs to be shared. BIME provides its users with a number of sharing and collaboration features. Dashboards can be distributed amongst team members, outside consultants, and customers. Users can also share dashboards and charts with links, and they can embed them on their websites and blogs. BIME enables users to schedule email reports and dashboards to deliver straight to the inbox, which is a useful way to stay on top of data with minimal effort. KPI alerts can also be setup to trigger emails and notifications into channels such as Slack and Flowdock.
When you’ve taken the time to generate insightful dashboards and make meaning out of your organization’s data, you’ll want to share the news. BIME offers collaboration features meant to improve the customer experience and boost internal operations. You can also drive more meaningful engagement with your customers by posting your visualizations publicly on the web.
BIME by Zendesk users can connect customer data with more than 65 pre-built connectors, including Google Analytics, Google Adwords, Facebook Ads, Salesforce, Intercom, Zendesk, Google BigQuery, Amazon Redshift, MySQL database, LinkedIn, and many others.
Transparent pricing plans are tailored to an organization’s needs. Base subscription plans start at $490 per month, with annual contracts. BIME by Zendesk’s Big Data plan costs $690 per month, with an annual contract. The monthly subscription fees comes with two studio users and an additional either dashboard viewers. Additional studio users are $90 per month and dashboard viewers are $9 per month. Free trials are available.
Below are some frequently asked questions for BIME by Zendesk.
BIME by Zendesk offers the following pricing plans:
Starting from: $490/month
Pricing model: Subscription
Free Trial: Available
Base Plan ($490/mo): Get all the features of BIME and 45+ connectors, like Google Analytics, Salesforce, Zendesk, MailChimp, and more.
Big Data Plan ($690/mo): Get all the features in the Base Plan plus access to our SQL DB connectors, like Amazon Redshift, Google BigQuery, MongoDB, and more.
Two user licenses come with above platform fee. Each additional user is $90/mo, and each additional viewer is $9/mo.
BIME by Zendesk offers the following features:
BIME by Zendesk has the following typical customers:
Large Enterprises, Mid Size Business, Non Profits, Small Business
BIME by Zendesk supports the following languages:
English, French, Spanish
BIME by Zendesk has the following pricing plans:
We do not have any information about what devices BIME by Zendesk supports
BIME by Zendesk integrates with the following applications:
Box, Campaign Monitor, Campaign Monitor, Dropbox, Google Drive, MailChimp, Recurly ®, Salesforce Sales Cloud, Twitter, Zendesk
BIME by Zendesk offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials